Inspection. Inside for droppings, rub marks, and runs, and outside for burrows, entry points, and what is feeding them. NYC's health department describes the signs: greasy rub marks along walls and worn paths in the grass, because rats run the same route repeatedly.
Trapping indoors. Snap traps on the runs they already use. The CDC recommends traditional snap traps, placed with the baited end against the wall so the trap forms a T with it. No poison indoors; Connecticut DEEP's warning is that poisoned rodents may die in inaccessible areas and cause odor and secondary pest problems.
Locked bait stations outdoors. Tamper-resistant stations on the travel ways and near burrows, which UC IPM says is where they belong, serviced by a licensed applicator per the label. Illinois DPH notes tamper-resistant stations safeguard people, pets, and other animals, and the EPA requires them wherever children, pets, or non-target wildlife have access.
Exclusion. Gaps sealed with quarter inch hardware cloth, sheet metal, or cement, the materials Connecticut DEEP and Kentucky both list as permanent. UC IPM says all holes larger than a quarter inch should be sealed to exclude both rats and mice.
Follow-ups until activity reads zero, and a 60-day written guarantee.